AI automation solutions by business function
FlowGenX AI solutions are packaged agentic automations organised by business function: customer support, sales and marketing, and employee assistance. Each one combines a multi-agent workflow, Enterprise MCP connectors into your existing systems, and a governed knowledge base — so a team can deploy working automation without building orchestration infrastructure first.
AI Case Triage & Routing
Classify intent, score priority, and route to the right agent or queue in seconds — not minutes. Reduce first-response time by up to 70% with AI-powered triage workflows.
Multistep Resolution Workflows
Break down multi-step issues into automated sub-tasks, coordinate across teams, and drive tickets to resolution — without manual follow-ups or dropped balls.
Omnichannel Orchestration
Unify customer interactions across email, chat, phone, SMS, and social media into a single threaded conversation. No context lost, no repeated explanations.
CRM & Ticketing Integration
Bi-directional sync between your CRM and ticketing platform creates a single source of truth — so every agent, every workflow, and every report has the full picture.
Lead Capture & Qualification
AI-powered lead scoring and enrichment automatically identifies your best-fit prospects, qualifies them against your ICP, and routes hot leads to sales in real time.
Campaign Automation
Orchestrate multi-channel marketing campaigns with AI-driven audience targeting, content optimization, and real-time performance tuning — all from one workflow.
CRM Enrichment
Automatically enrich every contact and account in your CRM with firmographic, technographic, and intent data — keeping your database fresh, complete, and sales-ready.
Personalized Follow-up
AI generates hyper-personalized outreach emails, sequences, and cadences tailored to each prospect's role, industry, pain points, and engagement behavior.
Internal Helpdesk Automation
Automate password resets, access requests, benefits questions, and routine IT tickets with AI agents that resolve issues end-to-end — not just deflect them.
Knowledge Retrieval
Enterprise AI search that understands natural language questions and retrieves precise answers from your docs, wikis, SOPs, Confluence pages, and internal knowledge bases.
Policy & SOP Guidance
An AI assistant that reads, understands, and navigates your company policies, standard operating procedures, and compliance documents so employees always follow the right process.
Employee Self-Service
A unified self-service portal where employees can reset passwords, update personal info, check benefits, request equipment, and more — all powered by AI, all without waiting on support.
Browse by function
Frequently asked questions
What solutions does FlowGenX offer?
FlowGenX offers twelve solutions across three functions: customer support (case triage, multistep resolution, omnichannel orchestration, CRM and ticketing integration), sales and marketing (lead qualification, campaign automation, CRM enrichment, personalized follow-up), and employee assistance (internal helpdesk, knowledge retrieval, policy guidance, employee self-service).
What is the difference between a FlowGenX solution and an industry page?
A solution is organised by business function and applies across sectors — case triage works the same way in retail as in banking. An industry page describes the same platform applied to one sector's systems of record, regulatory obligations, and process vocabulary, such as FNOL intake in insurance or prior authorization in healthcare.
Do FlowGenX solutions require engineering work to deploy?
No custom orchestration code is required. Each solution ships as a configurable agentic workflow with managed connectors, so the deployment work is mapping your systems, data, and approval policies rather than building integration plumbing. Teams with engineering capacity can extend any workflow with custom code nodes.
See FlowGenX AI in action
for your workflows
Get a personalised walkthrough of the workflow canvas, agent playgrounds, and analytics suite — tailored to your use case.