Empower employees to help themselves — no ticket required
A unified self-service portal where employees can reset passwords, update personal info, check benefits, request equipment, and more — all powered by AI, all without waiting on support.
Built for HR Leaders, IT Directors & Employee Experience Teams
The Problem
Why manual triage doesn't scale
Tickets for Everything
Employees submit tickets for tasks they could handle themselves — address changes, benefits lookups, software requests — clogging support queues.
65% of internal support tickets could be self-served
Long Wait for Simple Tasks
Changing a tax withholding or getting a new monitor should not take three business days and four email exchanges.
Average resolution for simple HR requests: 2.4 days
Employees Do Not Know Where to Go
Is it an IT ticket? An HR portal? A facilities email? Employees spend time figuring out the right channel before they even start.
No After-Hours Support
Internal helpdesks operate during business hours. Remote and global employees in different time zones are left waiting.
38% of employees work outside traditional 9-5 hours
Results
Measurable impact from day one
65%
Ticket Deflection
Self-service resolves the majority of routine requests without any human intervention.
90%
Instant Resolution
Common requests like password resets and benefits lookups are resolved in under 60 seconds.
24/7
Availability
AI-powered self-service is always on, supporting employees in every time zone and shift.
40%
Higher Employee NPS
Fast, frictionless service transforms the internal support experience and boosts satisfaction.
Capabilities
Everything you need for intelligent triage
Smart Service Catalog
A unified catalog of all IT, HR, and facilities services employees can request — searchable, categorized, and AI-recommended.
- Role-based service recommendations
- AI-powered search across all service categories
- Mobile-friendly request submission
Identity & Access Self-Service
Employees reset passwords, enroll in MFA, and request application access through secure, verified self-service flows.
- Secure password reset with identity verification
- Software access request with auto-approval rules
- MFA enrollment and recovery self-service
HR Profile Management
Employees update personal info, check PTO balances, view pay stubs, and manage benefits without contacting HR.
- Self-service address, banking, and tax updates
- PTO balance and leave request management
- Benefits enrollment and plan comparison tools
Automated Approval Workflows
Requests that need approval are routed to the right manager automatically with one-click approve/deny from Slack or email.
- Configurable approval chains by request type
- Slack and email one-click approval buttons
- Auto-escalation for overdue approvals
How It Works
Three steps to automated triage
Step 1
Request & Identify
Employees describe what they need in natural language or browse the service catalog. AI identifies the right self-service flow.
Step 2
Execute & Approve
Simple requests are resolved instantly. Requests needing approval are routed to managers with one-click approve/deny.
Step 3
Confirm & Track
Employees receive confirmation and can track request status in real time. Unresolved requests escalate to human support.
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Frequently asked questions
What can employees do themselves without raising a ticket?
Reset passwords, request access and equipment, update personal and HR profile details, check benefits, and trigger routine approvals — all from one catalogue. Roughly 65% of tickets are deflected, and most of those requests complete instantly rather than joining a support queue.
How are approvals handled in a self-service flow?
Requests needing sign-off route automatically to the right approver with the policy check already applied, then execute the moment approval lands. The employee sees status throughout, so self-service does not mean losing visibility once a request leaves their hands and enters somebody else's queue.
Does employee self-service work outside business hours?
Yes, it runs continuously — which is most of the value for distributed teams. A password reset at two in the morning completes immediately rather than waiting for a support queue to open the next day, and employee NPS typically improves by around 40%.
Related Glossary Terms
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