Your IT and HR helpdesk, powered by AI agents that actually resolve issues
Automate password resets, access requests, benefits questions, and routine IT tickets with AI agents that resolve issues end-to-end — not just deflect them.
Built for IT Leaders, HR Ops & Shared Services
The Problem
Why manual triage doesn't scale
Ticket Volume Overwhelms Teams
IT and HR helpdesks are drowning in repetitive requests — password resets, access provisioning, PTO questions — that do not need human intervention.
40% of internal helpdesk tickets are password resets alone
Slow Resolution Hurts Productivity
Employees wait hours or days for simple requests. Every hour of downtime waiting on IT is an hour of lost productivity.
Average internal ticket resolution takes 24.2 hours
Skilled Staff on Low-Value Work
Senior IT engineers and HR business partners spend their time on Tier-0 tickets instead of strategic projects.
Inconsistent Across Locations
Employees in different offices, time zones, or regions get wildly different support experiences depending on local staffing.
Remote employees wait 2.3x longer for internal support
Results
Measurable impact from day one
70%
Tickets Auto-Resolved
AI agents handle common IT and HR requests end-to-end without human involvement.
85%
Faster Resolution
Instant AI resolution replaces the multi-hour wait for Tier-1 support on routine requests.
50%
Lower Support Cost
Automation dramatically reduces cost per ticket for high-volume, low-complexity requests.
4x
Employee Satisfaction
Instant resolution and 24/7 availability transform the internal support experience.
Capabilities
Everything you need for intelligent triage
AI Resolution Agents
Pre-built AI agents that can execute actions — not just answer questions — for common IT and HR requests.
- Password reset and MFA enrollment automation
- Software access provisioning and deprovisioning
- PTO balance lookup and leave request processing
IT Service Integration
Deep integration with ServiceNow, Jira Service Management, Okta, Active Directory, and HRIS platforms.
- Bi-directional ticket sync with ITSM platforms
- Identity provider integration for access management
- HRIS integration for employee data context
Conversational Interface
Employees interact via Slack, Teams, or a web portal in natural language — no ticket forms required.
- Slack and Microsoft Teams native bots
- Natural language understanding for request parsing
- Multi-turn conversation for complex requests
Service Analytics
Track resolution rates, automation coverage, employee satisfaction, and identify new automation opportunities.
- Automation coverage and deflection reporting
- Time-to-resolution by category and department
- Employee satisfaction pulse per interaction
How It Works
Three steps to automated triage
Step 1
Request & Understand
Employees submit requests via Slack, Teams, or portal. AI classifies the request and identifies the resolution path.
Step 2
Execute & Resolve
AI agents execute the resolution — resetting passwords, provisioning access, or looking up HR data — in real time.
Step 3
Escalate & Learn
Complex requests are routed to human agents with full context. The system learns from every interaction to expand coverage.
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Frequently asked questions
Which IT and HR requests can be resolved without a human?
Password resets, access and licence requests, equipment provisioning, benefits and payroll questions, and routine account changes — around 70% of typical ticket volume. The agent calls the underlying systems to complete the action rather than deflecting the employee to a help article.
What is the difference between ticket deflection and resolution?
Deflection shows an article and closes the ticket, leaving the employee to do the work themselves. Resolution means the agent performs the action in the target system and confirms the result. FlowGenX does the latter, which is why resolution time drops by roughly 85%.
How are requests the agent cannot handle escalated?
Anything needing judgement, an exception, or an approval outside policy routes to the right team with context already gathered — what was asked, what was checked, what failed. The person picking it up starts from a complete picture instead of a one-line ticket.
Related Glossary Terms
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for your workflows
Get a personalised walkthrough of the workflow canvas, agent playgrounds, and analytics suite — tailored to your use case.