Privacy Policy
Last Updated: January 1, 2025
At FlowGenX AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agentic AI platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Information You Provide
We collect information you provide directly to us, including when you create an account, request a demo, subscribe to our services, or communicate with us. This may include your name, email address, company name, job title, phone number, and any other information you choose to provide.
Automatically Collected Information
When you access or use our services, we automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, referring URLs, access times, pages viewed, and other diagnostic data.
Integration Data
When you use FlowGenX AI to integrate with third-party services, we may collect and process data from those integrations as necessary to provide our services. This data is processed in accordance with your instructions and our data processing agreements.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI platform and services, process transactions, send technical notices and support messages, and respond to your requests and inquiries.
Communication
We may use your information to send you product updates, marketing communications, and other information that may be of interest to you. You can opt out of marketing communications at any time.
Analytics and Improvement
We analyze usage patterns and feedback to understand how our services are used, improve our platform, develop new features, and enhance user experience.
Security and Compliance
We use your information to monitor and protect against security threats, prevent fraud and abuse, and comply with legal obligations and industry standards including SOC 2 and GDPR requirements.
Data Security
Security Measures
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, regular security audits, access controls, and continuous monitoring. Our infrastructure is designed to meet SOC 2 Type II compliance standards.
Data Encryption
All data transmitted to and from our services is encrypted using TLS 1.3 or higher. Data at rest is encrypted using AES-256 encryption standards.
Access Controls
We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access your data, and only when necessary for service delivery or support purposes.
Data Sharing and Disclosure
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to meet national security or law enforcement requirements.
Consent
We will not share your information with third parties for their marketing purposes without your explicit consent.
Data Retention
Retention Period
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.
Backup and Recovery
Your data may remain in our backup systems for up to 90 days after deletion for disaster recovery purposes. These backups are securely encrypted and regularly purged according to our data retention schedule.
Your Rights and Choices
Access and Portability
You have the right to access, update, or download your personal information at any time through your account settings or by contacting us.
Correction and Deletion
You can request correction of inaccurate information or deletion of your personal information, subject to certain exceptions required by law or legitimate business purposes.
Opt-Out
You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly. Please note that you cannot opt out of service-related communications.
GDPR Rights
If you are in the European Economic Area, you have additional rights under GDPR, including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
International Data Transfers
Cross-Border Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by the European Commission.
Data Protection Standards
We maintain consistent data protection standards across all jurisdictions where we operate, ensuring your data receives the same level of protection regardless of location.
Children's Privacy
Age Restrictions
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Cookies and Tracking Technologies
Use of Cookies
We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of our services may not function properly without cookies.
Analytics
We use third-party analytics services to help us understand how our services are used. These services may collect information about your use of our services and other websites over time.
Changes to This Privacy Policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
Continued Use
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.
Contact Us
Questions and Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Contact Information
Email: privacy@flowgenx.ai Address: FlowGenX AI Data Protection Officer [Your Company Address] We will respond to your inquiry within 30 days.
Your Privacy Matters
We are committed to maintaining the highest standards of data privacy and security. Our platform is designed with privacy-by-design principles and complies with GDPR, SOC 2, and other relevant data protection regulations. If you have any questions or concerns about how we handle your data, please don't hesitate to contact us.