Resolve complex tickets end-to-end with AI-orchestrated workflows
Break down multi-step issues into automated sub-tasks, coordinate across teams, and drive tickets to resolution — without manual follow-ups or dropped balls.
Built for Support Managers & Process Architects
The Problem
Why manual triage doesn't scale
Complex Tickets Stall
Multi-step issues like refunds, returns, or account migrations require coordination across teams and often stall mid-process.
68% of complex tickets require 3+ internal handoffs
Follow-Ups Fall Through
Agents forget follow-up steps, SLA deadlines pass, and customers chase updates on cases stuck in limbo.
35% of re-opened tickets stem from missed follow-ups
No Workflow Consistency
Every agent handles multi-step resolutions differently. There is no standardized playbook, leading to variable quality and compliance risk.
Cross-Team Bottlenecks
Waiting on billing, engineering, or logistics creates invisible queues that extend resolution time by days.
Average cross-team handoff adds 4.2 hours to resolution
Results
Measurable impact from day one
60%
Faster Resolution
Automated sub-task orchestration eliminates manual coordination and wait times.
45%
Fewer Re-Opens
Structured workflows ensure every step is completed before a ticket is marked resolved.
80%
Process Compliance
Standardized playbooks ensure consistent handling regardless of which agent picks up the case.
3x
Agent Throughput
Agents handle more complex cases simultaneously with automated task tracking and reminders.
Capabilities
Everything you need for intelligent triage
Visual Workflow Builder
Design multi-step resolution playbooks with a drag-and-drop builder — no code required.
- Conditional branching based on ticket attributes
- Parallel and sequential task orchestration
- Template library for common resolution patterns
AI Task Decomposition
AI reads the ticket, identifies the resolution steps, and auto-generates a task checklist for the agent.
- Automatic sub-task creation from ticket context
- Suggested next-best-action for each step
- Dynamic re-planning when new information arrives
Cross-Team Coordination
Automatically assign sub-tasks to other teams (billing, engineering, logistics) and track their completion.
- Auto-assignment with team-specific SLAs
- Real-time status tracking across departments
- Escalation triggers for overdue sub-tasks
SLA & Deadline Management
Track SLA countdown per step, send proactive reminders, and escalate before deadlines are missed.
- Per-step SLA tracking and alerts
- Customer notification automation
- Manager escalation on SLA breach risk
How It Works
Three steps to automated triage
Step 1
Decompose & Plan
AI analyzes the ticket and breaks the resolution into discrete sub-tasks with owners, deadlines, and dependencies.
Step 2
Orchestrate & Track
Sub-tasks are dispatched to the right teams automatically. Progress is tracked in real time with SLA countdowns.
Step 3
Verify & Close
Once all sub-tasks complete, AI verifies the resolution, sends a customer confirmation, and closes the ticket.
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