Resolve routine issues. Keep every case moving.
A FlowGenX AI Teammate for your support team. It answers product questions with sources, guides troubleshooting, hands engineering a complete case and follows each one through to a verified resolution, in the helpdesk and channels your team already uses.
For Support leaders · Tier 1 and Tier 2 · Customer success · Engineering
support-queueNew tickets in ZendeskCustomer Support TeammateTeammate
Four new tickets since 9:00. Two answered from the docs, one routed to Tier 2, and one looks like the same outage.
Acme Corp · SSO setup
How-to · v4.2 docs, two sources cited
Globex · export failing
Request ID and timestamps collected
Initech · API errors
Matches the open incident INC-218
Umbrella · billing question
Invoice evidence attached for Finance
Capabilities
One accountable Teammate. A bench of specialists behind it.
The Customer Support Teammate owns each case from request to resolution. It plans the work, hands each piece to a specialist that sees only the data and tools it is allowed to, checks the result, and reports back in the thread. Delegation never widens permissions.
- 01
Intake & triage
Classifies each request, verifies the account, spots duplicates and urgent incidents, and routes it to the right owner.
- 02
Grounded answers
Explains features and setup for the customer's product version, with sources the customer can open.
- 03
Guided troubleshooting
Follows approved runbooks, checks known issues, remembers the steps already tried and collects redacted evidence.
- 04
Account & service requests
Explains account and billing processes, and prepares requests for the teams that own them.
- 05
Escalation & incidents
Gives engineering a complete case, confirms an owner accepted it and keeps customer updates on schedule.
- 06
Follow-up & completion
Tracks promised updates and deadlines, and catches reopened or stalled cases.
- 07
Agent assist, knowledge & QA
Drafts replies and wrap-ups, flags knowledge gaps and checks answers before they are sent.
- 08
Support & account insights
Backlog, SLA risk and recurring friction in source-linked briefs, and customer signals for the account owner.
Where it works
In the channels your team already uses.
It is a named member of your workspace with its own account, not another tab to check. Work reaches it four ways, and the result comes back where the request started.
Ask it in a thread
@mention it, DM it, forward an email or drop a file or voice note. It answers in the same thread.
Give it a routine
Daily briefs, weekly reviews and deadline checks run on a cadence, and report back where you asked.
Let events start the work
A new record, a status change or an incoming request in your apps starts the job without anyone asking.
Pulse notices it first
It watches the apps it works in for replies owed, follow-ups and escalations, in Observe, Assist or Autonomous mode.
- Slack
- Microsoft Teams
- Google Chat
- Discord
- FlowGenX Chat
- Voice & video
- Phone
Controls
It does the work. You keep the authority.
The same policy applies in every channel, DM, voice note, routine and specialist. Every decision and action is logged in a trace you can replay and export.
Internal notes stay internal
Every reply is written as public or private on purpose. Internal evidence never becomes a customer-facing citation.
Identity before authority
A matching email domain is not permission. It never asks for a password or a code.
Money decisions stay with Finance
Refunds and credits go to Finance's workflow and an authorised person. The Teammate prepares the evidence and tracks the decision.
Voice never bypasses an approval
Spoken agreement in a call is not a yes. Approvals wait, survive restarts and resume where they left off.
A person is always one ask away
Customers can ask for a human at any time, and every exception has a named owner.
Works in your stack
Your systems stay the system of record.
It works in the helpdesk you already run, not a new one. These are a few of the service desks, trackers and channels it connects to; the rest of your stack is reachable through the same governed connectors, and your systems of record stay authoritative.
- ZZendesk
- SServiceNow
Salesforce Service Cloud- ZZoho Desk
- FFreshdesk
HubSpot Service Hub
Jira- Slack
- Microsoft Teams
- FFlowGenX Knowledge Base
Also: Your CRM and billing systems · Engineering trackers such as Linear · Product status APIs · Any app on the FlowGenX connector layer
Frequently asked questions
Be first to deploy
the Customer Support Teammate.
Tell us the systems you run and who approves. Pilots start in shadow mode, then drafts, then bounded actions.