Insurance workflow automation
Insurance automation at FlowGenX covers five workflows: first notice of loss and claims intake across phone, chat, app and web; policy servicing including endorsements and renewals; broker and agent enablement tooling; renewal and cross-sell campaigns; and a compliance assistant for regulatory, filing, and product-rule questions.
FlowGenX Insurance Automation Workflows
FNOL & Claims Intake
AI-powered claims intake that captures FNOL details via phone, chat, mobile app, and web — triaging severity, extracting structured data, and routing to adjusters in minutes instead of hours.
Policy Servicing Workflows
AI-powered policy servicing that handles endorsements, address changes, coverage modifications, and renewals end-to-end — reducing processing time from days to minutes.
Broker & Agent Enablement
Equip your distribution channel with AI-powered quoting, product recommendations, and instant policy servicing tools — so brokers and agents close more business with less friction.
Renewal & Upsell Campaigns
Automated, personalized campaigns that drive renewal retention, identify cross-sell opportunities, and re-engage lapsed policyholders — powered by predictive analytics and multi-channel orchestration.
Compliance FAQ Assistant
An AI-powered compliance assistant that navigates state regulations, filing requirements, product rules, and industry guidelines — giving underwriters, agents, and operations staff the answers they need in seconds.
Other industries
Frequently asked questions
How does FlowGenX automate FNOL and claims intake?
The intake agent captures loss details through whichever channel the policyholder used, extracts structured claim data from unstructured description, documents and images, triages severity, and routes the file to the right adjuster queue — turning an intake process measured in hours into one measured in minutes.
What insurance functions beyond claims can FlowGenX automate?
Policy servicing — endorsements, address and coverage changes, renewals — runs end to end without manual processing. Broker and agent enablement adds quoting and instant servicing tools for the distribution channel, and renewal and cross-sell campaigns use predictive signals to target retention and growth outreach.
How does FlowGenX handle insurance regulatory requirements?
The compliance FAQ assistant answers state-regulation, filing-requirement and product-rule questions from your own governing documents with source links attached. Underneath, every agent action is policy-checked and audit-logged, and approvals can be required before any customer-facing or financially material step.
See FlowGenX AI in action
for your workflows
Get a personalised walkthrough of the workflow canvas, agent playgrounds, and analytics suite — tailored to your use case.