Automate first notice of loss and claims intake across every channel
AI-powered claims intake that captures FNOL details via phone, chat, mobile app, and web — triaging severity, extracting structured data, and routing to adjusters in minutes instead of hours.
Built for Claims Leaders, Operations VPs & Insurtech Teams
The Problem
Why manual triage doesn't scale
FNOL Takes Too Long
Policyholders wait on hold to report claims. Manual intake calls average 15-20 minutes as agents work through lengthy forms and scripts.
Average FNOL call duration: 18 minutes
Slow Triage Delays Adjusters
Claims sit in queues for hours or days before being assigned to an adjuster. High-severity claims get no priority over fender benders.
40% of claimants say slow response is their top frustration
Incomplete and Inconsistent Data
Manual intake produces inconsistent data quality. Missing details, typos, and incomplete descriptions force adjusters to call back for clarification.
No 24/7 Claims Reporting
Accidents and losses happen at all hours. Without round-the-clock intake, policyholders delay reporting, complicating the claims process.
27% of losses occur outside standard business hours
Results
Measurable impact from day one
75%
Faster FNOL Processing
AI-guided intake captures all required data in under 5 minutes across any channel.
60%
Auto-Triage Accuracy
AI severity scoring routes high-priority claims to senior adjusters immediately.
50%
Fewer Follow-Up Calls
Complete, structured data capture at intake reduces adjuster callbacks for missing information.
24/7
Claims Reporting
Policyholders report losses any time through AI-powered phone, chat, and mobile channels.
Capabilities
Everything you need for intelligent triage
Conversational Claims Intake
AI-guided interviews that walk policyholders through FNOL reporting with natural language — no forms, no scripts.
- Dynamic question flow based on claim type
- Photo and document upload during conversation
- Real-time data validation and completeness checking
AI Severity Triage
Automatically assess claim severity, fraud indicators, and complexity to prioritize assignment and fast-track high-value claims.
- Machine learning severity scoring
- Fraud indicator detection at intake
- Complexity classification for adjuster matching
Structured Data Extraction
AI extracts and normalizes claim details from unstructured conversations into your claims management system format.
- Policy number lookup and verification
- Incident details structuring and geocoding
- Vehicle, property, and injury data extraction
Intelligent Claim Routing
Route claims to the best-fit adjuster based on claim type, severity, adjuster expertise, and workload.
- Skill-based adjuster matching
- Workload-balanced assignment
- SLA-aware priority queuing
How It Works
Three steps to automated triage
Step 1
Report & Capture
Policyholders report losses via phone, chat, mobile app, or web. AI captures all FNOL details through guided conversation.
Step 2
Triage & Route
AI scores severity, checks for fraud indicators, and routes the claim to the right adjuster with full structured data.
Step 3
Assign & Track
Adjusters receive claims with complete context. Policyholders get real-time status updates and next-step guidance.
Explore More
Related solutions
See FlowGenX AI in action
for your workflows
Get a personalised walkthrough of the workflow canvas, agent playgrounds, and analytics suite — tailored to your use case.