SaaS & Tech
Customer Feedback Triage
Turns incoming customer feedback into the right action automatically. Each message is classified as a bug, feature request, or praise. Bugs and feature requests are logged as records in Airtable for…
Integrations used
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Frequently asked questions
What does the Customer Feedback Triage template do?
Turns incoming customer feedback into the right action automatically. Each message is classified as a bug, feature request, or praise. Bugs and feature requests are logged as records in Airtable for the team to act on, while happy customers get an instant thank-you email — so nothing gets missed and every piece of feedback goes where it belongs.
Which integrations does the Customer Feedback Triage template use?
This template uses Gmail, Airtable. Each is a managed FlowGenX connector — authenticate once and the workflow can read and write on your behalf.
How do I use the Customer Feedback Triage template?
Open it in the FlowGenX workflow designer, connect the integrations it needs, and adapt the steps to your process. The template ships as a working starting point, not a black box.
Can I customise the Customer Feedback Triage template?
It is built with ReAct Agent, so the workflow reasons over each step rather than following a fixed script. Every node, prompt, and connection is editable on the FlowGenX canvas.
Start from Customer Feedback Triage
Open the template in the FlowGenX designer, connect your tools, and adapt every step to your process.