Automate customer inquiries and order management across every channel
AI-powered support that handles order tracking, product questions, shipping updates, and issue resolution — across chat, email, phone, and social — so your team focuses on complex cases that drive loyalty.
Built for CX Leaders, Support Operations & E-Commerce Teams
The Problem
Why manual triage doesn't scale
Order Inquiries Flood Support Teams
Where is my order? Can I change my address? When will it ship? Repetitive order questions consume the majority of agent time and delay complex cases.
WISMO inquiries account for 40-50% of all retail support tickets
Slow Responses Drive Customers Away
Shoppers expect instant answers. Every hour of delay increases the likelihood of cart abandonment, negative reviews, and churn.
75% of customers expect a response within 5 minutes on digital channels
Peak Seasons Overwhelm Staff
Holiday rushes, flash sales, and promotional events create 3-5x volume spikes that support teams cannot staff for without massive temporary hiring.
Retail support volume increases 300-500% during peak shopping seasons
Disconnected Systems Slow Agents Down
Agents toggle between OMS, CRM, shipping carriers, and payment systems to answer a single question — increasing handle time and error rates.
Results
Measurable impact from day one
65%
Ticket Automation Rate
AI resolves the majority of order inquiries, shipping questions, and routine requests without agent involvement.
80%
Faster First Response
Customers get instant answers to order status, tracking, and product questions around the clock.
40%
Lower Cost per Contact
Automated resolution and smart routing dramatically reduce the cost of serving each customer.
24/7
Always-On Support
AI-powered support handles inquiries at any hour — critical during sales events and holiday periods.
Capabilities
Everything you need for intelligent triage
Order Tracking & Status Bot
AI assistant that pulls real-time order status, shipping updates, and delivery ETAs from your OMS and carrier systems.
- Real-time order status and tracking lookup
- Proactive delivery delay notifications
- Carrier-specific shipping update integration
Omnichannel Support AI
Unified AI agent that handles customer inquiries across chat, email, SMS, social media, and phone with consistent quality.
- Seamless conversation handoff between channels
- Customer history and preference awareness
- Multi-language support for global shoppers
Smart Ticket Routing
AI classifies, prioritizes, and routes complex issues to the right specialist — with full context so agents never start from scratch.
- Intent detection and urgency classification
- Skill-based routing to specialized agents
- Full conversation context passed at handoff
Support Analytics Dashboard
Track resolution rates, customer satisfaction, agent performance, and trending issues to continuously improve the support experience.
- Real-time CSAT and resolution rate tracking
- Trending issue and root cause identification
- Agent performance and coaching insights
How It Works
Three steps to automated triage
Step 1
Capture & Resolve
Customer inquiries arrive from any channel. AI instantly resolves order tracking, product questions, and routine issues using real-time system data.
Step 2
Route & Assist
Complex cases are classified and routed to the right agent with full context. AI suggests responses and surfaces relevant policies.
Step 3
Analyze & Optimize
Analytics identify top contact drivers, resolution bottlenecks, and CSAT trends — enabling continuous improvement of the support operation.
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for your workflows
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